Effective Date: January 1, 2026
Organization Name: National Eating Disorders Association

Our Commitment to Donor Privacy

The National Eating Disorders Association respects the privacy of our donors and is committed to protecting personal information entrusted to us. We recognize that donors expect their information to be handled responsibly and in accordance with applicable laws and ethical fundraising standards. This Donor Privacy Policy describes how we collect, use, protect, and manage donor information.

Information We Collect

We collect and maintain personal information necessary to process donations and maintain relationships with our supporters. This may include:

• Name
• Mailing address
• Email address
• Phone number
• Donation history and giving preferences
• Payment information (processed securely through third-party vendors)
• Communication preferences
• Any other information voluntarily provided by donors

We only collect personal information that is relevant and necessary for our charitable activities.

How We Use Donor Information

Donor information may be used to:

• Process and acknowledge donations
• Provide tax receipts and donation confirmations
• Communicate about programs, events, and impact
• Respond to donor inquiries
• Maintain internal records
• Improve fundraising and outreach efforts
• Meet legal, regulatory, and reporting requirements

Donors may opt out of communications at any time.

Information Sharing and Disclosure

The National Eating Disorders Association does not sell, trade, rent, or share donor personal information with individuals or organizations for commercial purposes.

We may share donor information only in the following circumstances:

• With trusted service providers who assist with payment processing, mailing services, database management, or communications, and who are required to protect confidentiality
• When required by law, regulation, or legal process
• With donor consent

Payment Information

All online donations are processed through secure third-party payment processors. The National Eating Disorders Association does not store full credit card numbers or sensitive financial information on our servers.

Payment Processor(s): STRIPE, Paypal, Classy, Bloomerang

Please review the privacy policies of these providers for additional information about their practices.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect donor information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Restricted access to donor data
• Secure data storage systems
• Encryption and secure payment processing where applicable
• Staff training on confidentiality and data protection

Donor Recognition and Anonymity

Donors may choose how they are recognized publicly.

Options include:

• Public recognition
• Name listed anonymously
• No public recognition

Donors may notify us at any time if they wish to change their recognition preferences.

Access, Updates, and Opt-Out Rights

Donors may:

• Review or update their personal information
• Request removal from mailing or email lists
• Request anonymity
• Ask questions about how their information is used

To make a request, please contact:

Contact Name/Department: Connor Lillis, Director of Advancement1
Email: clillis@nationaleatingdisorders.org
Phone: 212-575-6200

Data Retention

We retain donor information only as long as necessary to fulfill organizational purposes, comply with legal obligations, resolve disputes, and enforce agreements.

Retention timelines: Our data retention timelines are in accordance and compliance with IRS rules. 

Policy Updates

The National Eating Disorders Association may update this Donor Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

Questions or Concerns

If you have questions about this policy or our privacy practices, please contact:

Contact Name/Department: Connor Lillis, Director of Advancement1
Email: clillis@nationaleatingdisorders.org
Phone: 212-575-6200