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NEDA TOOLKIT for Parents Sample letters to use with insurance companies This section provides seven sample letters to use for various circumstances you may encounter that require you to communicate with insurance companies. These letters were developed and used by families who encountered these situations. Keep in mind that a cordial, business communication tone is essential as discussed in Navigating and understanding health insurance issues. Remember: Follow up letters with phone calls and document whom you speak to. Don’t assume one insurance department knows what the other is doing. Don’t panic! Your current issue or rejection can be a computer generated “glitch.” Copy letters to others relevant to the request. Also, if you are complimenting someone for the assistance they’ve provided, tell them you’d love to send a copy to their boss to let him/ her know about the great service you’ve received. Supply supporting documents. Get a signed delivery receipt – especially when time is of the essence. Sample letters begin on the following page. Page | 75