NEDA TOOLKIT for Parents
Sample Letters to Use with Insurance Companies
This section provides seven sample letters to use for various circumstances you may encounter that require
you to communicate with insurance companies. These letters were developed and used by families who
encountered these situations. Keep in mind that a cordial, business communication tone is essential as discussed
in Understanding Insurance Issues for Eating Disorders Treatment.
Remember: • Follow up on letters with phone calls and
document with whom you’re speaking.
• Don’t assume one insurance department
knows what the other is doing.
• Don’t panic! Your current issue or rejection can
be a computer generated “glitch.”
• Copy letters to others relevant to the request.
Also, if you are complimenting someone for the
assistance they’ve provided, tell them you’d
love to send a copy to their boss to let him/her
know about the great service you’ve received.
• Supply supporting documents.
• Get a signed delivery receipt — especially when
time is of the essence.
Sample letters begin on the following page.
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