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Helpline Intern

Supervisor: 
Helpline Supervisor
Position Summary: 

Information and Referral Helpline interns will offer information and referrals to callers and answer basic questions regarding body image and eating disorders in a caring and compassionate manner. The intern will be continually challenged to accept continuing advancement in responsibilities on the Helpline as the intern becomes ready. The Helpline intern may also assist with other duties in the National Eating Disorders Association office as needed (i.e. writing letters, assisting with information distribution, etc.). This position is a great learning opportunity and involves a minimum of 15 hours of training.

Primary Responsibilities:

  1. Information and Referral Services:
  • Provide positive, respectful and timely responses regarding eating disorder information requests via incoming phone calls, voicemail messages, emails, forums, instant messages, and social media sites under Helpline responsibility.
  • Ensure the distribution of Helpline information and referral material in a timely manner that fits the needs of the individual and is presented in a professional manner.
  • Compose general letters of response for information requests.
  • Develop skills related to database management.
  • Increase knowledge and understanding concerning eating disorders and how to appropriately support those affected by them.
  • When deemed appropriate by Helpline Supervisor, the intern may assist in the training of new Helpline volunteers and interns.
  • Contribute to the association's mission of eliminating eating disorders and body dissatisfaction.
  • Program and Administrative Duties:
    • Assist Programs Department staff with ongoing educational and outreach projects.
    • Assist with minor administrative tasks as needed.
  • Required Qualifications:

    • High energy, positive attitude, and enthusiasm.
    • Meticulous attention to detail and strong organizational skills.
    • Excellent communication skills and demonstrated ability to provide quality customer service.
    • Strong computer skills, data and word-processing ability.
    • Must be dependable and self-motivated.
    • Able to work effectively as an individual and as part of a team.
    • Must be able to work in New York office.

    Time Frame and Commitment:

    • Completion of 15-20 hour Helpline training taking place during the intern's scheduled shift.
    • Minimum of 8 hours per week for a minimum of 6 months
    • Participation in one activity taking place outside of the main office.
    • Monthly reflections to be submitted and reviewed with Helpline Supervisor to set continuing advancement objectives.
    • Must be able to work at the NEDA headquarters, in New York City, during Helpline hours.

     

    Currently accepting applications! 

    We also have a particular need for individuals that are bilingual (Spanish preferred but all languages welcome) as well individuals that can work during our newly extended hours (from 5:00 PM until 9:00 PM Monday through Thursday).